FAQs
If your question isn’t answered here, contact us and a coordinator will help.
It depends on the destination. Some moves can be prepared in a few weeks; rabies-controlled destinations such as Australia usually need several months because of blood testing and waiting periods. Contact us as early as possible.
No. A quote request lets us review feasibility and prepare a written quotation. Nothing is booked until you accept the quotation and our team confirms the booking in writing.
Some airlines allow small pets in the cabin on certain routes, but many international routes — including into the United Kingdom and Australia — require pets to travel as cargo. We will advise on the options for your route.
Some airlines restrict short-nosed (brachycephalic) dog and cat breeds, and some countries restrict certain dog breeds. Tell us the breed when requesting a quote.
No. We help you plan veterinary and documentation steps, but clinical work and certification must be done by licensed veterinarians and, where required, government veterinary services.
We consider livestock and equine moves individually. Feasibility depends on export licensing, health certification, welfare-in-transport rules and the availability of suitable carriers on the route.
Only where the vessel operator, route and destination authority permit animals to travel by sea. Many destinations require animals to arrive by air.
Your coordinator contacts you at each milestone. Quote your reference when contacting us. A secure online customer portal is in development.
No. They are summaries of official guidance with links to the sources, checked on the date shown. Requirements change, and your coordinator re-checks them for your route before booking.
Tell us the route, the animal and your preferred dates. A coordinator will review the details and reply with a written quotation or questions — nothing is booked until you and our team confirm.
