Cancellation and Refund Policy

Draft for legal review. This policy has not yet been finalised. Please contact us for the terms that apply to your quotation.

Cancelling a quote request

You can withdraw a quote request at any time before booking, at no cost.

Cancelling a confirmed booking

Cancellation charges for confirmed bookings depend on costs already committed to carriers, facilities and authorities. The charges that apply will be set out in your quotation.

Third-party and government fees

Government fees and some third-party charges may be non-refundable once paid.

To be completed

Refund timescales and the full schedule of cancellation charges will be added after legal review.